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| The wonders of Broadband Access to the Internet. Anyone can have a rich and full filling experience... Right up until you need help and there is no one around that can help you. You are stuck! You grab the phone and make that emergency phone call to your favorite Guru but all you can say is ... "It won't work" or "I got this error when..." or some other statement that expresses your distress. Enter the Remote Desktop; The ability to connect to a Desktop over a broadband connection and actually see and control the distant PC. There are many tools available for the hands on user... tools that enable one to give or receive just a little help from ones friends or even paid support for those really tight spots. As always, security is an issue. The best way to manage these processes is to activate them ONLY when you need them. To do so requires that you have a pretty good idea of what and how to create the kind of access you need before you take on the endeavor. | More over, most ISPS and more and more Service Organizations are offering On-line Support through Instant Messaging. Via subscription and more than likely some additional applet or plug-in, they offer remote access, product specific support and the ability to solicit help via your internet connection. Some even offer downloadable PC tune up tools to provide general diagnostics of their product or your PC. There are also companies like GoToMyPC that offer you remote access to your home of office PC by subscription. To varying degrees these services are reliable and safe. My 2 major concerns with these Services are cost and general exposure. Cost is obvious... You can pay upwards of $20.00 per month to access only 1 PC. If you regularly need remote access to your home PC this may not be a bad deal... but if you only need access to your machine every now and again it is another story. Second is General Exposure. Each of these services must provide a way for you to identify your PC and also a way for you to secure your PC from unsolicited access. In most cases this is done through a secured server scenario where your PC is ALWAYS (when ever the app is running) connected and broadcasting its presence. The problem for me with this is that bad guys scan these services and the Internet at large, looking for anyone to bully. If you are subscribed to one of these services, although there is implied security, you are also holding up a sign that says; "here I am... Please Try Me!". |